Shipping Policy

This policy explains where we ship, when your order ships, what shipping costs and what to do if something goes wrong on the way.

Where we ship

We ship to addresses in the United States: the contiguous US (the 48 states and Washington, D.C.), Alaska and Hawaii. We do not ship outside the US yet.

When your order ships

Custom signs: we email your drawing within 1 to 2 business days of your request. After you approve it, your sign is built in about 10 to 15 business days and then ships.

Parts and other items we keep in stock usually ship within 1 to 3 business days of your order.

Business days are Monday to Friday, except US federal holidays. If you have an opening date, tell us when you send your logo, and we tell you whether it can be met.

Delivery time

Delivery takes about 5 to 7 business days after your order ships, so most custom signs arrive about 3 to 4 weeks after you approve the drawing. Alaska and Hawaii can take longer. These times are estimates: carriers can be delayed by weather and other events outside our control.

Shipping cost

Signs: shipping is free to the contiguous US. For Alaska and Hawaii, we quote shipping to your address with your drawing, before you pay.

Parts from our shop: any shipping cost is shown in your cart and at checkout, before you pay.

How your sign is packed

Each sign is packed to protect the faces and the sides of the letters on the way. It ships with the full-size mounting template, the mounting hardware and the power supply, unless your order says otherwise. A large sign may ship in several boxes, or by freight.

Freight deliveries

If your sign ships by freight, the carrier contacts you to schedule the delivery. Someone needs to be there to receive it and check the boxes before signing for it. Freight is usually delivered to the curb or the loading area, not inside the building.

Your shipping address

Check your shipping address before you pay. If a package comes back to us or has to be sent again because the address was wrong or incomplete, we may charge the extra shipping cost. If you need to change the address, contact us before your order ships.

Tracking

When your order ships, we email you the carrier and the tracking number.

If your sign arrives damaged

Open and check every letter and part when it arrives, before you install anything. For a freight delivery, write any damage to the boxes on the delivery receipt before you sign it.

If something is damaged:

• Take photos of the boxes, the shipping label and the damage
• Keep all the packing until we tell you it can go
• Contact us within 7 days of delivery with your order number and the photos

We remake and ship the damaged letter or part at no cost to you.

Lost packages

If tracking shows your order was not delivered, or it has not moved for several business days, contact us. We work with the carrier to find it, and if it is lost, we remake or resend it at no cost to you.

Contact us

Questions about shipping or about your order?

Send us a message through our contact page or email [email protected].